Committed to society and the environment for more than 40 years
We’ve aligned our business strategies with the Sustainable Development Goals (SDGs) adopted by all United Nations Member States in 2015
We run our company in a sustainable manner respectful of the environment and people
We launch initiatives that promote responsible production and consumption, develop strategic alliances with local suppliers and modify our activities to reduce their environmental impact.
Quality, environment, and health & safety policy. View PDF
Environmental performance report. View PDF
We are committed to people
We foster ethical behaviour among our employees, launch initiatives for social and labour market inclusion, hire members of vulnerable groups, promote the health and wellbeing of our employees and are committed to diversity and inclusion.
Complaints channel
Garnica is fully committed to complying with the law, ethical principles and its internal regulations. To this end, a Complaints Policy has been drawn up with the aim of fostering and guaranteeing a safe and ethical work environment in which employees and third parties can report any behaviour that goes against the law or the company’s ethical principles. The Complaints Policy below lays down the course of action that must be followed when a complaint is received. It ensures the confidentiality and protection of Complainants and Respondents. We endeavour to prevent, to detect and to correct any behaviour that could lead to the commission of a crime or offence.
If and when a complaint is received, Garnica undertakesto investigate the matter in a diligent manner and to take appropriate measures in compliance with its legal and ethical responsibilities. Complainants can communicate irregularities via the present complaints mailbox or by sending an email to the address denuncia@garnica.com or by post to: Comité de Ética de Garnica, Calle de la Berastegui, 5 – Piso 4, 48001 Bilbao, SPAIN.
In order for the complaint to be processed, the Complainant must provide sufficient information for identification of the behaviour and the person being reported (the Respondent). Moreover, the Complainant should provide a detailed description of what happened, including the date, the location and the circumstances, as well as any documentary evidence to substantiate the complaint.
Garnica’s Ethics Committee is the entity entrusted with receiving and managing complaints. The members of this Committee, at all times carrying out their duties with the utmost diligence and confidentiality, will evaluate the information received and decide whether to proceed with the investigation and, if so, will launch an internal investigation.
If the complaint is deemed well-founded, appropriate measures will be taken in compliance with the company’s legal and ethical responsibilities. Complainants will be informed of the measures taken within a reasonable timeframe and can, at any time, request information on the state of the investigation and measures adopted. The corresponding regulations on the protection of personal data will be strictly observed at all times.
In sum, Garnica’s complaints mailbox constitutes an essential instrument for detecting and preventing any irregularities or behaviour that go against the law or the company’s ethical values — it is a further example of the company’s commitment to transparency, integrity and social responsibility.
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